Contact us: +44 (0) 1727 883549

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Contact us: +44 (0) 1727 883549

Delivery + Returns

Delivery

Postage Costs

UK

Standard Delivery (up to £70)

£3.95

Free Delivery (over £70)

FREE

UK Next Day Delivery 

£4.95

Europe

Standard Delivery

£9.95

Free Delivery (over £200)

FREE

US & Canada

Standard Delivery

£25.00

Rest of the World

Standard Delivery

£35.00

Please note: Europe in this instance includes Southern Ireland, Jersey, Guernsey and the Isle of Man.

We will send you an email confirmation as soon as your order has been dispatched. If there is a delay, we will contact you within 24 hours of receiving your order.

UK Mainland

For UK standard delivery, orders placed before 12pm GMT Monday-Thursday will be delivered within 48 hours. Orders placed after 12pm GMT will be dispatched the following working day.

Orders placed on Friday after 12pm GMT and on the weekend will not be dispatched until the next working day.

  • If nobody is home to sign for your order the delivery courier should leave a calling card and reattempt delivery the next working day.
  • If the delivery attempts are unsuccessful and not collected from the main depot within a reasonable amount of time the item(s) will be returned to us.
  • If your order is sent back to us, our Customer Services Team will contact you to arrange re-delivery however you may be charged for the additional shipping fee.
  • If we are unable to contact you within 5 days of receiving your order, Yogi Footwear will issue a full refund.

 

You cannot collect your order direct from our distribution centre.

 

 

Europe

In this instance, we regard Europe to include Southern Ireland, Jersey, Guernsey and the Isle of Man

The European Union countries included are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Southern Ireland, Spain and Sweden.

Standard Delivery costs are £9.95 for orders under £200 to any of the European Union countries listed above. We also offer free standard delivery for orders over £200. Your order should take 1-5 working days.

Deliveries can be tracked and traced once the parcel arrives in the destinated country. Please note we use a variety of reliable couriers to maintain the best delivery service.

U.S and Canada

A Standard Delivery service is offered for these countries. The cost of this is £25.00 and should take 5-10 working days.

Please be aware that any delays incurred by customs in the destinated country is beyond our control. In this instance, we cannot provide information on why or how long your order may be delayed.

Any customs or import duties required by the destinated country will be at customer cost. If you need more information on this, please contact your local customs authority.

Rest of the World

A Standard Delivery service is offered for these countries. The costs of this is £35.00 and should take 5-10 working days.

Please be aware that any delays incurred by customs in the destinated country is beyond our control. I this instance, we cannot provide information on why or how long your order may be delayed.

Any customs or import duties required by the destinated country will be at customer cost. If you need more information on this, please contact your local customs authority.

Returns Policy

If you wish to return your Yogi Product(s) please follow the instructions below.

Customers are responsible for postage costs for the return or exchange of a product unless faulty.

Returned items should reach us within 14 working days from the day you received your order.

Please ensure all items returned are in the same condition as received, in original undamaged packaging and have not been worn outside or otherwise used. We regret that we will be unable to accept non-faulty returns if they are not in a re-saleable condition.

After returned items have been accepted by our quality team, you will receive a full refund of the purchase price.

 

How To Exchange/Return Items:

  • Your item(s) in the original packaging or a suitable alternative
  • Complete the Returns Form that was included in your package.
  • Please ensure you state whether you would like an exchange or refund
  • Enclose the Returns Form with the item(s) you are returning.
  • If you have mislaid your Returns Form, you can request one from info@yogifootwear.com,
  • Attach an address label to your parcel and drop off with your chosen courier.
  • We aim to process any returns or exchanges and refund within 12 days of receiving them.

Returns address :

Yogi Footwear Web Sales Focal Brands 109 Ashley Road St Albans Hertfordshire AL1 5UB

When posting your item(s) back to us, it is strongly recommended you obtain proof of postage with tracking details. 

Please ensure that items are well packaged.

 

Faulty Goods

If you want to return a faulty item Yogi Footwear will provide a pre-paid returns label.

Please contact the Customer Services Team on info@yogifootwear.com and in order to resolve this as quickly as possible please include pictures of the product fault.

Statutory Rights

Your statutory rights are not affected by our returns policy.

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